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Frequently Asked Questions
Shipping
How do I Track my order?
All the tracking information for your online order will be included in the confirmation email. Orders are typically shipped 1-3 days after confirmation and may take 5-7 business days to arrive, depending on your location. For overseas deliveries, shipping can take anywhere from 7-16 days. If you experience any issues with tracking, don’t hesitate to reach out to us at help@mrmarcel.com.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will vary depending on the size and weight of your order, and will be added at checkout. Some items are restricted in certain countries, you will be contacted if your order includes any of these.
Do you ship alcohol?
We don’t ship alcohol at the moment, but we’re working on it—stay tuned! In the meantime, we offer delivery of alcoholic products within a 10-mile radius of our store.
What if my order arrives damaged?
If an item is damaged in transit, please contact us right away at help@mrmarcel.com and include a photograph of the damaged contents and the packaging.
Return Policy
We accept returns of unopened and undamaged non-perishable products within 14 days of delivery. Refunds will cover the cost of the item(s) only and do not include the return label or shipping fees. Refunds are processed within 2–3 business days. Please reach out to confirm your return can be processed. see our full policy here.
Local Delivery
How do I order local delivery?
All of our items are eligible for same day local delivery , excluding catering items that require 24 hours notice to prepare.
How do I track my local delivery?
Local delivery is carried out via Doordash, Uber, etc. When your order is picked up you will receive a notification. If you have any concerns or a delivery is late please reach out to us at help@mrmarcel.com or call the store at (323) 605-9205, you will reach a cashier who can direct your call.
Why is there a Temporary hold on my order?
Since we many sell products by weight, the total amount may change based on the actual weight you get. A temporary hold is placed for the estimated total, but you'll only be charged for the exact weight. This hold also applies if a replacement item has a different price. We'll confirm any changes with you first, and any extra money held will be refunded once your order is complete.
Alcohol Delivery
How do I know if I can receive an alcohol delivery?
A delivery driver or our delivery personnel will check your government-issued ID to confirm you are of legal drinking age before completing the delivery. You must also not be visibly intoxicated.
What happens if my alcohol order is undeliverable?
If you're unable to present a valid ID showing you're of legal drinking age, or if you appear visibly intoxicated, the alcohol order will be deemed undeliverable. In such cases, you won’t receive the alcohol, and we may process a return or refund, depending on the situation.
How do I get a refund for undelivered alcohol?
If your alcohol order is deemed undeliverable due to an issue like age verification or intoxication, we may process a refund or credit according to our policies.
How do I...
Order food for catering?
Explore our catering collection by clicking here! Please note that all catering orders require a minimum of 24 hours' notice and are available for local delivery only. View the full policy for more details.
here! Please note that all catering orders require a minimum of 24 hours' notice and are available for local delivery only. View the full policy for more details.
Buy a gift card?
To purchase a gift card click here! Simply pick the desired amount and the business where you'd like to use it.